Access Network Solutions Support (formerly ARRIS)
All RMA requests can now be submitted via the My Support portal using your My CommScope account. To register for a My CommScope account, click here.
Find support for these products:
- Advertising
- Cable Modem Termination System (CMTS)
- Conditional Access
- Content Manager
- Digital Satellite Receivers
- Digital Video Solutions (DVS)
- Edge Media Processing
- Edge QAM
- Fiber-to-the-Premises
- RF Optics
- ServAssure
- ServAssure Domain Manager
- Switched Digital Video
- Two-Way Headend Products
- Uplink Products
- Video Encoders
- Video On Demand
- Video Processor
- Headend Optics
- Optical Nodes
- RF Amplifiers
- Optical Hubs
- RF Taps & Passives
- FTTx/PON
Log in or create an account to access restricted content. ![Lock-icon](https://www.commscope.com/globalassets/digizuite/957056-lock-icon-black2-50x50.png)
Once an account is created, you may Request Access within My CommScope to these and other support applications.
Repair Services
Expert repairs and option contracts for extended warranty and/or advanced replacement services
Guide to Technical Services
Learn how to work with Technical Support and Repair Services
Global Support
Global Support
Regional Support Phone
Call TAC for emergencies
(Sev 1 and Sev 2)
1-888-944-4357 (Toll-free)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)
(Sev 1 and Sev 2)
1-888-944-4357 (Toll-free)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)
E-Mail Repair (RMA)
E-Mail Tech Support
Live Chat
Asia Pacific
Asia Pacific
Regional Support Phone
Business hours only
Business hours only
+86 755 2184 3500 (APAC)
1800 242664 (Australia)
+81 3 5461 7320 (Japan)
1800 242664 (Australia)
+81 3 5461 7320 (Japan)
E-Mail Repair (RMA)
E-Mail Tech Support
Live Chat
Caribbean and Latin America
Caribbean and Latin America
Regional Support Phone
Business hours only
Business hours only
+56 2 2678 4500 (CALA)
+55 11 98891 8547 (Brazil only)
+55 11 98891 8547 (Brazil only)
TAC Support Phone
Call TAC for emergencies
(Sev 1 and Sev 2)
Call TAC for emergencies
(Sev 1 and Sev 2)
0800 891 5314 (Brazil)
+52 55 4125 5432 (Mexico)
0800 76 817 (Peru)
0800 444 2987 (Argentina)
+52 55 4125 5432 (Mexico)
0800 76 817 (Peru)
0800 444 2987 (Argentina)
E-Mail Repair (RMA)
E-Mail Tech Support
Live Chat
Europe, Middle East, and Africa
Europe, Middle East, and Africa
Regional Support Phone
Business hours only
Business hours only
+1-215-323-2345
0808 234 5341 (United Kingdom)
0808 234 5341 (United Kingdom)
E-Mail Repair (RMA)
E-Mail Tech Support
Live Chat
North America
North America
Regional Support Phone
1-888-944-4357 (Toll-free)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)
E-Mail Repair (RMA)
E-Mail Tech Support
Live Chat